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诺森伯兰郡泰恩 & Wear 解决方案s有限公司
挑战
诺森伯兰郡 泰恩 & Wear 解决方案s有限公司(原诺森伯兰郡泰恩) & 穿国民健康保险制度 Trust) incorporates facilities that range in size from central hospitals to 小型社区护理设施.
的 Trust’s 70 facilities include Plummer Court, a drug rehabilitation centre, and Ferndene, a purpose-built in-patient centre which provides assessment and treatment for young people with complex health, emotional and behavioural 需要，包括那些有学习障碍的人.
As a result, efficiently planning and co-ordinating monthly maintenance service visits across the Trust’s estate is a key challenge.
解决方案
的 services we provide include mechanical and electrical building services maintenance, building fabric maintenance, statutory inspection and testing and 生命周期项目工作. 我们的本地团队有32名专门的移动工程师 self-deliver over 95% of the services to the client.
这些 services are provided 24/7 and co-ordinated through Mitie’s central help desk. 的 help desk platform provides a comprehensive performance reporting system, enabling analysis and trends to be identified and acted upon efficiently.
规划 the monthly service visits is achieved through close co-ordination with the 产业主任及诊所主任.
In order to carry out the annual statutory maintenance requirements the agreed method in residential properties is for the patients to be moved to another 区域或位置. For certain low risk wards this is not possible, and works are carried out with patients present following full consultation and working 与信托员工一起.
无功 works involve close liaison with the staff to co-ordinate the method required to carry out the works in terms of patient location and the most appropriate timing to avoid disruption whilst addressing the need to make the repair.
We also support the Trust’s sustainability agenda through optimisation of building environments and specific recycling / waste management programmes such as the 收集和妥善处理废旧灯具.
结果
We provide added value by adopting a ‘can-do’ approach where employees adopt a see 它，做它的哲学. 的refore, whilst on-site, our 科技nicians will walk the 建设检查资产. 发现的小工程将予以纠正 there and then (following consultation with Trust staff to ensure it will not be disruptive) or if not convenient, or more specialist, our 科技nicians will 将问题报告给帮助台. 这种方法减少了对系统的干扰 信任的设施.
As part of the business continuous improvement regime we are developing our own bespoke hand-held 科技nology solution for the engineers, supporting the 高效率地提供澳博官方网站. 该系统减少了工程师的工作时间。 on-site administration, back-office data inputting and analysis whilst providing access to critical information which is stored on the central 数据库. 的 科技nology provides real time data transfer between the engineers, the help desk and the planned maintenance system, allowing the Trust real time monitoring of issue resolution and maintenance activity.
的 Ferndene project has been universally praised for offering a single access point for integrated pathways of care as well as strengthening their links with 当地社区. We play a key role in ensuring that the environment is maintained to support a safe, comfortable and healthy building. 这是一个 result of our 科技nicians optimising the performance of the building services systems, providing our client with better control of the internal environmental 各工地的情况. 这使得病人和使用者都得到了改善 经验，以及降低运行成本.
读下
案例研究: Minimising hospital infections risks with 科技nology
尽量减少医院感染, we work with the Trust’s ‘Infection Prevention and Control’ team to continuously improve processes, 程序, 识别和利用创新技术.
埃普索姆 & St Helier University Hospitals NHS Trust – 科技nology at the heart of service delivery and compliance
的 Trust required a partner who can deliver patient-centred high-quality services that deliver value for money, 流程遵从性和MI透明度.
Health service provider: reducing maintenance costs
的 volume of data generated within this health service provider is enormous. As a result, consolidating, let alone identifying patterns, is a huge undertaking.